Don’t happy with your product? Good news: you can easily return within 30 days without explanation.
Sestogrado pays particular attention to the needs and expectations of its clients.
We hope you are always happy of your purchases but if you don’t like the goods?
No problem. You can anyway decide to return the articles, without giving explanation for it, within 30 days of calendar from the delivery date (Italian law foreseen within 14 days, but Sestogrado extend the period of return to 30 days).
1) Send an e-mail to firstname.lastname@example.org indicating in the object if it is ‘Good’s return’ or ‘Good’s substitution’ and in the text of the e-mail the order number given during the purchase.
2) In case of substitution, indicate in the text of the e-mail information on size, color and characteristics of the product you want to receive in substitution.
3) We will send you address and shipping information
4) Pack the goods applying outside the pack a label with the address of Sestogrado
The good returned will have to be intact and in the original pack, complete in all its parts.
Shipping costs for the return to Sestogrado are on client’s charge as per current law, for the new product sent in substitution the shipping costs will be on charge of Sestogrado.
At arrival to our warehouse, goods will be examined to evaluate eventual damages or manomissioni not caused by transport.
If the articles returned have damages or signs of wear coming from manipulation non necessary to establish the kind and the characteristics, we could keep from the refund a value corresponding to their diminished value.
Sestogrado will provide to refund the client the full amount already paid, within 14 days from the return of the goods, through the transfer procedure of the amount debited.
In this case the client will have to give the bank details where to send the refund (IBAN code– ABI – CAB – Bank account of the header of the invoice).
When the right of withdrawal decades.
The right of withdrawal decades totally, for the lack of essential conditions of integrity of the goods (pack and/or its content), when Sestogrado certify that:
Partial use of the goods, lack of the packaging and/or original internal packaging; in case of dress and similar the identification label and seal.
The absence of the essential elements of the product; the damage of the product for causes different from its transport in the cases above indicated, Sestogrado will provide to return to the sender the product bought. The right of withdrawal cannot be exercised by clients with vat number.